terms of use

Safeguarding your personal information is important to Russells of Bath and it recognises the responsibility you entrust it with when providing your personal data. This Privacy Policy details how your personal information is used by Russells of Bath both actively and passively, when you use the website, www.RussellsofBath.co.uk (“the Site”), and/or the Russells of Bath Mobile Telephone Application (“the App”).

Russells of Bath wishes to outline what information it may collect from you via the Site and/or the App, how it will use it, whether it will disclose information provided by you to third parties and the use of “cookies” on the Site and by the App.

Russells of Bath is committed to safe-guarding your personal information in line with the UK’s data protection laws, specifically the Data Protection Act 1998. Please read the following carefully to understand Russells of Bath’s views and practices regarding your personal data and how Russells of Bath will treat it.

By using Russells of Bath’s services or registering, downloading information or entering the Site and/or the App you consent to the processing (collecting, using, disclosing, retaining or disposing of personal data) of your information under the terms of this policy.

The information Russells of Bath holds about you can be held on computer and/or paper files.

privacy policy

Information Russels of Bath may collect from you

Russels of Bath may collect and process data about you relating to:

  • the provision of services or online content in order to deal with your requests and enquiries. This includes data provided at the time of subscribing to any services Russels of Bath offers, downloading data posted on the Site and/or the App, posting material or requesting further services;
  • data in connection with or participation in any promotions or competitions sponsored, promoted or offered by us and/or any third party and any data provided to us by way of feedback, profile forms or site issues;
  • your contacting us, for example by e-mail, post or telephone, in which case Russels of Bath may keep a record of that correspondence to respond to your enquiries and improve its services. Thereafter, Russels of Bath may use your e-mail address to contact you about its services;
  • other information from your interaction with the Site and/or the App, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, ad data, IP address, standard web log information and the resources that you access, whether this is required for Russels of Bath’s own purposes or otherwise.
  • IP addresses and cookies

    Russels of Bath may collect information about your computer and/or your mobile telephone device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Russels of Bath’s advertisers. This is statistical data about Russels of Bath’s users’ browsing actions and patterns, and does not identify any individual.

    For the same reason, Russels of Bath may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer and/or your mobile telephone device. Cookies contain information that is transferred to your computer’s and/or mobile telephone device’s hard drive. They help us to improve the Site and to deliver a better and more personalized service. They enable us:

  • to estimate Russels of Bath’s audience size and usage pattern;
  • to store information about your preferences and so allow us to customise the Site according to your individual interests;
  • to continually improve Russels of Bath’s services;
  • to recognise you when you return to the Site.

  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site and/or App and you may not be able to shop online. Unless you have adjusted your browser setting so that it will refuse cookies, Russels of Bath’s system will issue cookies when you log on to the Site and/or use the App. You may wish to look at http://www.aboutcookies.org/ which has further information on cookies and how to manage them.

    Where Russels of Bath stores your personal data

    The data that Russels of Bath collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of Russels of Bath’s suppliers. By submitting your personal data, you agree to this transfer, storing or processing. Russels of Bath will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Where Russels of Bath has given you (or where you have chosen) a username, login or password which enables you to access certain parts of the Site and/or the App, you are responsible for keeping this information confidential. Russels of Bath asks you not to share a username, login or password with anyone.

    Unfortunately, the transmission of information via the internet and/or by mobile telephone applications is not completely secure. Although Russels of Bath will do its best to protect your personal data, Russels of Bath cannot guarantee the security of your data transmitted to the Site and/or the App; any transmission is at your own risk. Once Russels of Bath has received your information, it will use strict procedures and security features to try to prevent unauthorized access.

    Russels of Bath restricts access to your data to individuals who need access to it in order to process it on Russels of Bath’s behalf. These individuals, where employees, are bound by confidentiality agreements and will be subject to disciplinary proceedings should Russels of Bath find that it has failed to meet standards in looking after your data. Russels of Bath cannot accept any liability for employees or agents acting outside its normal course of business.

    Uses made of the information

    Russels of Bath uses information held about you in the following ways:

  • to ensure that content on the Site and/or the App is presented in the most effective manner for you and for your computer and/or your mobile telephone;
  • to provide you with information, products or services that you request from Russels of Bath or which may interest you, where you have consented to be contacted for such purposes;
  • to carry out Russels of Bath’s obligations arising from any contracts entered into between you and Russels of Bath (including but not limited to pick-up and drop-off destinations);
  • to allow you to participate in interactive features of Russels of Bath’s service, when you choose to do so;
  • to contact you for your views on Russels of Bath’s services and to notify you about changes or developments to Russels of Bath’s service;
  • to improve the Site and/or the App including tailoring it to your needs;
  • to use GPS to identify the location of users.
  • Russels of Bath may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and Russels of Bath or they may contact you about these by e-mail, post or telephone.

    If you are a new customer, and where Russels of Bath permits selected third parties to use your data, Russels of Bath (or any third party) will contact you by electronic means only if you have consented to this. By using the Site and/or the App you give your consent for us to provide your data to third parties and for the data you provide Russels of Bath to be used for additional reasons other than those set out above. You also consent to be contacted for marketing purposes.

    If you do not want Russels of Bath to use your data in these ways, or to pass your details on to third parties for marketing purposes,by e-mail at info@Russels of Bath.co.uk. Russels of Bath will be happy to remove you from Russels of Bath’s marketing list and will do so as soon as reasonably practicable after receiving your written request, along with two forms of photographic identification so that Russels of Bath can verify your identity.

    Disclosure of your information

    Russels of Bath may disclose your personal information to any member of Russels of Bath’s group, which means Russels of Bath’s ultimate holding company and its subsidiaries. Russels of Bath may also use your information to send you offers and news about Russels of Bath’s services or those of other carefully selected companies which Russels of Bath thinks may be of interest to you. Russels of Bath may contact you by post, e-mail, telephone or fax for these purposes.

    Russels of Bath may also pass your information on to any successor or potential successor in title to the business and suppliers that process data on Russels of Bath’s behalf both in the United Kingdom and abroad. Russels of Bath may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic purposes.

    Your rights

    You have the right to request that Russels of Bath does not process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting Russels of Bath directly at Russells Of Bath

    You also have the right to ask Russels of Bath to amend any data it holds about you if it is inaccurate or misleading as to any matter of fact and a right to ask for a copy of the data that Russels of Bath holds relating to you. Russels of Bath also asks that you provide it with two forms of photographic identification so that Russels of Bath can verify your identity.

    From time to time Russels of Bath may post links to third party websites on the Site and/or the App. These links are provided as a courtesy to Russels of Bath’s customers and are not administered or verified in any way by Russels of Bath. Such links are accessed by you at your own risk and Russels of Bath makes no representations or warranties about the content of such websites and cannot be held liable for any losses you suffer as a result of using such third party websites. Russels of Bath may provide links to third party websites that use cookies. As a result, Russels of Bath strongly recommends that you read the privacy policies of any third party websites before you provide any information to them.

    Access to information

    The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet Russels of Bath’s costs in providing you with details of the information it holds about you. Russels of Bath also asks that you provide it with two forms of photographic identification so that it can verify your identity. Any request should be sent by e-mail at Russells Of Bath.

    Russels of Bath will use reasonable efforts to supply, correct or delete personal information about you on its files. Russels of Bath shall endeavour to respond as soon as practicably possible within the statutory period of 40 days from receipt of the request and fee.

    Changes to Russels of Bath’s privacy policy

    Any changes Russels of Bath may make to its this Privacy Policy in the future will be posted on this page. This Privacy Policy will be updated from time to time, so you may want to check it each time you send Russels of Bath personal information. The date of the most recent revisions will appear on this page.


    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Russells Of Bath

    Date of most recent update: 22/03/2015

    E-mail:Russells Of Bath